{"xsrfToken":"0dc926521ba940804b02bb7e7bd449fd74a89486_lout","branding":{"id":"4","key":"ce","name":"MonetizeNow Customer Experience Portal","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#041b8a","headerLinkHoverBGColor":"#041b8a","headerBadgeColor":"#041b8a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f24afa54-1533-46b7-8c34-98e6012d1ae3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTQyOTIxNy0xYWJmLTRhZjMtOTU1NS02ZDZlOGQzMjU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYyNGFmYTU0LTE1MzMtNDZiNy04YzM0LTk4ZTYwMTJkMWFlMyI6WyJyZWFkIl19LCJleHAiOjE3NDUwODE0OTEsIm5iZiI6MTc0NTA4MDg5MX0.2eBbuO0X9IhzNh-xvEbT6HvpSQF5gm6HFwUfE-sX-Gc&client=ca429217-1abf-4af3-9555-6d6e8d325554&mode=fit","logoId":"f24afa54-1533-46b7-8c34-98e6012d1ae3","isLogoAvailable":true,"helpCenterTitle":"Let us elevate your monetization experience.","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Check out the latest enhancements from January 2024!","userInitialAnnouncementMessageWiki":"<p><a href=\"https://www.monetizenow.io/blog/january-2024-product-notes\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">January 2024 Release Notes</a></p>","translations":{"en-US":{"helpCenterTitle":"Let us elevate your monetization experience.","sharedPortalName":"Help Center","announcementHeader":"Check out the latest enhancements from January 2024!","announcementMessage":"[January 2024 Release Notes|https://www.monetizenow.io/blog/january-2024-product-notes]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/543c0eda-e500-452e-b356-e53a6708ee84/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTQyOTIxNy0xYWJmLTRhZjMtOTU1NS02ZDZlOGQzMjU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0M2MwZWRhLWU1MDAtNDUyZS1iMzU2LWU1M2E2NzA4ZWU4NCI6WyJyZWFkIl19LCJleHAiOjE3NDUwODE0OTEsIm5iZiI6MTc0NTA4MDg5MX0.q-gg58ZoYVPNjTVK4HB3bKfLhmjDvME8EwEtGSHD1TY&client=ca429217-1abf-4af3-9555-6d6e8d325554&height=300&mode=fit","bannerMediaApiFileId":"543c0eda-e500-452e-b356-e53a6708ee84","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ce","projectId":10107,"serviceDeskId":4,"name":"MonetizeNow Customer Experience Portal","description":"<p>Monetization excellence means MonetizeNow. Let us know how we can elevate your go-to-market experience.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"45","name":"Report a bug","descriptionHtml":"<p>Check out our detailed, searchable, documentation for answers to many situations. <a href=\"https://docs.monetizenow.io/docs/welcome-to-monetizenow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.monetizenow.io/docs/welcome-to-monetizenow</a></p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[12],"key":""},{"id":"46","name":"Suggest a new feature","descriptionHtml":"<p>Check out our detailed, searchable, documentation to see if your suggestion is already available in MonetizeNow. <a href=\"https://docs.monetizenow.io/docs/welcome-to-monetizenow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.monetizenow.io/docs/welcome-to-monetizenow</a></p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[12],"key":""},{"id":"48","name":"Suggest improvement","descriptionHtml":"<p>Check out our detailed, searchable, documentation to see if your suggestion is already available in MonetizeNow. <a href=\"https://docs.monetizenow.io/docs/welcome-to-monetizenow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.monetizenow.io/docs/welcome-to-monetizenow</a></p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[12],"key":""},{"id":"49","name":"Support","descriptionHtml":"<p>Check out our detailed, searchable, documentation for answers to many situations. <a href=\"https://docs.monetizenow.io/docs/welcome-to-monetizenow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.monetizenow.io/docs/welcome-to-monetizenow</a></p>","callToAction":"Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"50","name":"Bespoke Support","descriptionHtml":"","callToAction":"Bespoke Support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"52","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"51","name":"Workaround","descriptionHtml":"","callToAction":"Workaround","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[49,48,45,46]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTQyOTIxNy0xYWJmLTRhZjMtOTU1NS02ZDZlOGQzMjU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwODIwOTEsIm5iZiI6MTc0NTA4MDg5MX0.UsXZ8_HMmKsztGk_aZOGZfizQr4uXzZ0C8t6C_SLweg","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"ca429217-1abf-4af3-9555-6d6e8d325554","tokenDurationInMins":20}},"reqCreate":{"id":45,"projectId":10107,"form":{"name":"Report a bug","descriptionHtml":"<p>Check out our detailed, searchable, documentation for answers to many situations. <a href=\"https://docs.monetizenow.io/docs/welcome-to-monetizenow\" class=\"external-link\" rel=\"nofollow noreferrer\">https://docs.monetizenow.io/docs/welcome-to-monetizenow</a></p>","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"<p>Check out our detailed, searchable, documentation for answers to many situations. <a href=\"https://docs.monetizenow.io/docs/welcome-to-monetizenow\" class=\"external-link\" rel=\"nofollow noreferrer\">https://docs.monetizenow.io/docs/welcome-to-monetizenow</a></p>","icon":10545,"iconUrl":"https://monetizenow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the situation briefly.","descriptionHtml":"<p>Summarize the situation briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10140","fieldConfigId":"10250","label":"[CX] Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10190","label":"CRM","selected":false,"children":[{"value":"10196","label":"Salesforce","selected":false,"children":[]},{"value":"10197","label":"Hubspot","selected":false,"children":[]},{"value":"10198","label":"Other","selected":false,"children":[]}]},{"value":"10191","label":"Quoting","selected":true,"children":[{"value":"10200","label":"New Business","selected":true,"children":[]},{"value":"10201","label":"Amendments","selected":false,"children":[]},{"value":"10202","label":"Renewals","selected":false,"children":[]},{"value":"10203","label":"Approvals & Validations","selected":false,"children":[]},{"value":"10211","label":"Esign","selected":false,"children":[]},{"value":"10204","label":"Other","selected":false,"children":[]}]},{"value":"10192","label":"Billing","selected":false,"children":[{"value":"10206","label":"Invoices","selected":false,"children":[]},{"value":"10207","label":"Credits","selected":false,"children":[]},{"value":"10208","label":"Payments","selected":false,"children":[]},{"value":"10227","label":"Stripe","selected":false,"children":[]},{"value":"10209","label":"Bill Group Settings","selected":false,"children":[]},{"value":"10210","label":"Other","selected":false,"children":[]}]},{"value":"10205","label":"Product Catalog","selected":false,"children":[{"value":"10212","label":"Configuration","selected":false,"children":[]},{"value":"10213","label":"Catalog Updates","selected":false,"children":[]},{"value":"10214","label":"Price Availability","selected":false,"children":[]},{"value":"10215","label":"Other","selected":false,"children":[]}]},{"value":"10193","label":"Metering","selected":false,"children":[{"value":"10216","label":"API Submission","selected":false,"children":[]},{"value":"10217","label":"Manual Submission","selected":false,"children":[]},{"value":"10218","label":"Tracking & Reporting","selected":false,"children":[]},{"value":"10219","label":"Other","selected":false,"children":[]}]},{"value":"10194","label":"Self Service & APIs","selected":false,"children":[{"value":"10220","label":"Configuration","selected":false,"children":[]},{"value":"10221","label":"Error Handling","selected":false,"children":[]},{"value":"10235","label":"Webhooks","selected":false,"children":[]},{"value":"10222","label":"Other","selected":false,"children":[]}]},{"value":"10195","label":"Accounting","selected":false,"children":[{"value":"10223","label":"Netsuite","selected":false,"children":[]},{"value":"10224","label":"Quickbooks","selected":false,"children":[]},{"value":"10225","label":"Avalara","selected":false,"children":[]},{"value":"10226","label":"Anrok","selected":false,"children":[]}]},{"value":"10199","label":"General","selected":false,"children":[{"value":"10229","label":"Onboarding","selected":false,"children":[]},{"value":"10231","label":"Reporting","selected":false,"children":[]},{"value":"10233","label":"Customizations","selected":false,"children":[]},{"value":"10232","label":"Custom Fields","selected":false,"children":[]},{"value":"10228","label":"Settings","selected":false,"children":[]},{"value":"10234","label":"Other","selected":false,"children":[]}]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10141","fieldConfigId":"10251","label":"Expected Result","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10142","fieldConfigId":"10252","label":"Actual Result","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10144","fieldConfigId":"10254","label":"Example of situation","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/45","calendarParams":{"firstDay":0,"date":"2025-04-19T09:41:31-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTQyOTIxNy0xYWJmLTRhZjMtOTU1NS02ZDZlOGQzMjU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwODIwOTEsIm5iZiI6MTc0NTA4MDg5MX0.UsXZ8_HMmKsztGk_aZOGZfizQr4uXzZ0C8t6C_SLweg","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"ca429217-1abf-4af3-9555-6d6e8d325554","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}